Refund policy

Unfortunately, we cannot accept returns on custom made hats & sale items.
You can always contact us for any return question at info@hats.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For sizing

Non-returnable items
Certain types of items cannot be returned, such as custom made hats due to the fact that they have been specifically made to order. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.